QUOTE: "The contract also requires the “daily” uploading of details of each and every repair that an independent company does into a Samsung database called G-SPN “at the time of each repair,” which includes the customer’s address, email address, phone number, details about what is wrong with their phone, their phone’s warranty status, details of the customer’s complaint, and the device’s IMEI number, which is a unique device identifier. 404 Media has verified the authenticity of the original contract and has recreated the version embedded at the bottom of this article to protect the source. No provisions have been changed.

The use of aftermarket parts in repair is relatively common. This provision requires independent repair shops to destroy the devices of their own customers, and then to snitch on them to Samsung.

“Presumably, Samsung would try to defend the provision about ‘Service Parts not purchased from Samsung’ requiring a phone to be destroyed as a measure to fight counterfeits,” John Bergmayer, legal director of the consumer rights group Public Knowledge told me. “But the language goes beyond that significantly. Would a customer bring their phone in to be repaired only to have it destroyed? People have a right to use third-party parts under the Magnuson Moss Warranty Act, for one thing, and it's hard to square this contact language with that basic consumer right.”"

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